Prepared for Neil Kolton by John Alvarado · records as of November 8, 2026
The Ritz-Carlton, Grand Cayman

The Ritz-Carlton, Grand Cayman

369 keys · Middle of Seven Mile Beach loop

Jump to: The money · Who to call · What is moving · The facts

The play

How to work this one.

Why this one

369 rooms with a new general manager since October. Dart owns it and the brand's management company runs it.

Likely pressure points

Top luxury rates make this a long shot, only some units have kitchens, and it will likely need both owner and brand to agree. A local report in October also names Keisha Parcells-Robb as hotel manager; that page could not be opened, so confirm first.

What to lead with

Check inside your own company first. Do not write cold.

Who decides

John Paul Woolley: General Manager, The Ritz-Carlton, Grand Cayman (public source, October 2026)

Named in older or thinner sources. Do not use in writing until you confirm:

Cynthia Boyett: Director of Sales and Marketing, The Ritz-Carlton, Grand Cayman (last public source, September 2022)

Derek Kokinda: Director of Marketing Communications, The Ritz-Carlton, Grand Cayman (last public source, June 2024)

Opening note and meeting plan

Tap a paragraph once to select all of it, then copy.

Check inside your own company first, then ask who to speak with here.

Meeting plan: start with their soft weeks and how they fill them today. Show how password-protected member distribution keeps any rate out of public view. Walk through seven-night, non-refundable stays and the static net rate of about 37 to 40 percent off BAR / Best Available Rate, before taxes. Choose As-Used or Guaranteed inventory, agree return provisions by season, and set one test block.

One-page brief for this resort →

The resort's own site →

The people

Who runs it, and who can say yes.

John Paul Woolley

General Manager

John Paul Woolley

General Manager, The Ritz-Carlton, Grand Cayman

Resorts on your list: The Ritz-Carlton, Grand Cayman.

Full profile →
What people say

What guests say about this one, in full.

The Ritz-Carlton, Grand Cayman

The Ritz-Carlton, Grand Cayman

Google: 4.7 stars from 1493 reviews. Of the 37 newest reviews inside the window: 36 praise, 0 mixed, 1 complaint; the business replied to 27. Read them on Google

Reddit: No recent public mentions found yet in the forums we read.

Praise November 4, 2026 · Google review

“It was a great experience to have holiday in Ritz. Hotel has great beach and comfortable rooms. Food was also delicious.”

Food and drinkBeach and setting
Read the reviews on Google →
Praise October 31, 2026 · Google review

“Spent a great weekend at this resort. It’s not for the budget minded. It is for the discriminated vacationer that wants an experience that handles every thing. The experience was lovely, the service a level that is both thoughtful, intentional and elevated at every turn. Truly exceptional.”

Service and staff
Read the reviews on Google →
Praise October 30, 2026 · Google review

“An Exceptional Experience in Hospitality! Our anniversary stay at The Ritz-Carlton, Grand Cayman was truly unforgettable. While the beautiful property, serene surroundings, and luxurious accommodations were wonderful, what made our experience exceptional was the people. From the moment we arrived,…”

Service and staffFood and drinkRooms and upkeep
Read the reviews on Google →
Praise October 29, 2026 · Google review

“Awesome facility, great customer service!”

Service and staff
Read the reviews on Google →
Praise October 26, 2026 · Google review

“⭐⭐⭐⭐⭐ Beautiful property, exceptional service, and an incredible gym! We stayed at The Ritz-Carlton Grand Cayman for a conference and extended our trip for a few extra days. Overall, it was a wonderful experience, and I would highly recommend it, especially for families. The property is huge (which…”

Service and staffFood and drinkBeach and setting
Read the reviews on Google →
Praise October 24, 2026 · Google review

“100/10. The service here is so outstanding that you’d want to come here even if it wasn’t a beautiful beach location - they’re seriously that good. From the room staff to the service staff to the front desk, everyone is exceptional. The property is so beautiful and the weather is immaculate. Plenty…”

Value for moneyService and staffFood and drink
Read the reviews on Google →
Complaint October 12, 2026 · Google review

“I could not decide between Kimpton and Ritz Carlton I decided to go to both. I was very disappointed in this hotel. Did not live up to expectations. Air conditioner was not working well. 68 is lowest and it was never 68. It was more like 71. Had to use fan at night which sounded like a helicopter.…”

Service and staffRooms and upkeep
Read the reviews on Google →

Every summary links to the original post. Compare with the others on the list →

The facts

What the records show.

FactValueStatus and source
Own websitehttps://www.ritzcarlton.com/en/hotels/gcmrz-the-ritz-carlton-grand-cayman/overviewChecked against a public source · Source
Address1066 West Bay Road, George TownIndicated by a public source; confirm
DistrictSeven Mile BeachIndicated by a public source; confirm
Keys369Checked against a public source · Source
ProductLuxury hotel rooms and suites plus residential suites on the property.Checked against a public source · Source
OwnershipDart Real Estate (Ken Dart)Checked against a public source · Source
ManagementThe Ritz-Carlton Hotel Company (Marriott)Checked against a public source · Source
Brand or flagThe Ritz-Carlton (Marriott International)Checked against a public source · Source
Interval InternationalNot on Interval's public Grand Cayman directoryChecked against a public source · Source
RCI / Resort Condominiums InternationalNot in the RCI / Resort Condominiums International directory we could readIndicated by a public source; confirm
Operating statusOperatingChecked against a public source · Source
Public contact+1 345-943-9000Checked against a public source · Source
The money

What the resort keeps, week by week.

Public prices on Booking.com for seven nights and two adults, for the lowest refundable room found, with the taxes and fees shown at right. The commission range is our assumption, so ask what the resort really pays. A week that would otherwise sit unsold earns the resort nothing, and that is the real comparison for your program.

Sample weekWhat the resort keepsTaxes and source
Peak: February 13 to 20, 2027. King Room with Garden ViewPublic price $11,515. An OTA / Online Travel Agency at 15% to 25% commission leaves $8,636 to $9,788. The Interval net at 37% to 40% off leaves $6,909 to $7,254.Includes $110 Resort fee per night, 10 % Service charge. Excludes 13 % VAT / Value Added Tax. Read November 8, 2026.
Shoulder: June 5 to 12, 2027. King Room with Garden ViewPublic price $5,829. An OTA / Online Travel Agency at 15% to 25% commission leaves $4,372 to $4,955. The Interval net at 37% to 40% off leaves $3,497 to $3,672.Includes $110 Resort fee per night, 10 % Service charge. Excludes 13 % VAT. Read November 8, 2026.
Low: September 18 to 25, 2027. King Room with Garden ViewPublic price $5,628. An OTA / Online Travel Agency at 15% to 25% commission leaves $4,221 to $4,784. The Interval net at 37% to 40% off leaves $3,377 to $3,546.Includes $110 Resort fee per night, 10 % Service charge. Excludes 13 % VAT. Read November 8, 2026.
Who to call

Public business routes.

RouteNumber or addressSource
Main+1 345-943-9000Shown on a public page · Source
What is moving

Dated news, offers and reviews.

KindWhat it saysWhen and source
Reviews, last ninety days27 Google reviews with text in the last 90 days. Most mentioned: Service and staff (18), Food and drink (13), Beach and setting (13). Flags: New building or renovation (0), Quiet or closed weeks (0), Dining spend or meal plans (0).Google reviews saved November 8, 2026
NewsMarriott named John Paul Woolley general manager, coming from JW Marriott Phu Quoc in Vietnam.October 2026 · Source